Last updated 10/1/2026
These terms are an agreement between you and Ostella. Ostella is the seller’s full registered legal business name and the legal entity with which you are contracting (“Ostella”, “we”, “us”). Ostella provides the Ostella application at get-ostella.com. Contact: support@get-ostella.com.
By creating an account, subscribing, or continuing to use Ostella, you agree to these terms. If you use Ostella on behalf of a business or brokerage, you confirm you have authority to bind that organisation; if you use it as an individual, you confirm you are of legal age. If you do not agree, do not use the service.
Ostella lets real estate agents capture voice memos and upload recordings — phone calls, Zoom or other meeting exports, and messaging-app voice notes — then uses AI to transcribe them, extract structured real-estate details (properties discussed, budget, preferences, objections, next steps), and draft follow-up emails.
You must provide accurate information and keep it current. You are responsible for keeping your credentials confidential and for all activity under your account.
We grant you a limited, non-exclusive, non-transferable right to use Ostella within the plan you have selected. You may not reverse engineer the service, resell or redistribute it, or circumvent technical or plan limits.
You must not misuse Ostella. In particular, you must not:
You are responsible for your prompts and uploads, for having the rights to the content you submit, and for how you use the output. If you believe content in Ostella infringes your rights, email support@get-ostella.com and we will review and, where appropriate, remove it; we may terminate accounts of repeat infringers. We may remove content or restrict output where necessary to enforce these terms or comply with law.
Recording a conversation — a phone call, a video meeting, or a voice message — may legally require the consent of some or all participants, depending on your jurisdiction. Many US states (and other countries) are two-party consent jurisdictions.
You — the agent — are solely responsible for obtaining any consent required by applicable law for whatever you upload to Ostella. Ostella does not verify that consent was obtained, and does not provide legal advice. If you are unsure about the law where you practice, consult qualified counsel before recording or uploading.
The first time you upload a recording, we ask you to acknowledge this responsibility. That acknowledgement is recorded on your account.
Voice memos you dictate yourself do not involve recording another party, and no consent acknowledgement is required to use them.
Ostella uses AI models to produce transcripts, structured extractions, and draft emails. AI output can be inaccurate or incomplete and is not legal, financial, or professional advice. Always review before sending any email or acting on any extracted detail.
Ostella and everything in it — the software, models integration, documentation, design, and branding — remain our property or that of our licensors. You keep ownership of the content you upload and the outputs generated for you; you grant us a limited licence to host, process, and transmit that content solely to provide the service.
Ostella is sold on monthly subscriptions that renew automatically until cancelled. Prices are shown on our pricing section and in the app, exclusive of any tax that Paddle calculates at checkout. Upgrades take effect immediately and are charged prorated; downgrades take effect at your next renewal. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle’s Buyer Terms and our Refund Policy. If a subscription lapses or is cancelled, your workspace becomes read-only — you can still view and export your data.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We work to keep Ostella available and reliable, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, the service is provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the extent permitted by law, we are not liable for indirect, consequential, or special damages, including lost profits, lost data, or lost goodwill, and our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing excludes liability for fraud, death, or personal injury where the law does not allow it.
You will indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.
We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations — with notice where reasonably practicable. You may stop using Ostella and cancel at any time. On termination you can export your data during a 30-day window, after which it may be deleted.
Your audio, transcripts, extracted details, and drafts are stored privately in your account. You can export or delete all your data at any time from Settings. See our Privacy Notice for how we handle personal data.
We may update these terms; material changes will be notified in the app or by email before they take effect. Continued use after that constitutes acceptance.
You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control. These terms are governed by the laws of the jurisdiction in which Ostella is established, and the courts of that jurisdiction have exclusive jurisdiction over disputes.
See also our Privacy Notice and Refund Policy.