Last updated 10/1/2026
Ostella offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation needed.
Payments for Ostella are processed by our online reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net with your order email or invoice number, or email us at support@get-ostella.com and we will arrange it with Paddle for you.
Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer and is usually a few business days.
You can cancel at any time from Plans & billing in the app or through the Paddle billing portal. Cancellation stops future renewals; you keep full access until the end of the period you have already paid for, after which your workspace becomes read-only so you can still view and export everything you captured.
Upgrades take effect immediately and are charged on a prorated basis. Downgrades take effect at your next renewal date. If a renewal charge was unexpected, contact us within 30 days and we will review it with you.
Paddle handles customer service enquiries relating to billing and returns. For anything else, email support@get-ostella.com.
See also our Terms of Use and Privacy Notice.